Shipping & Returns

AUSTRALIAN SHIPPING


FREE SHIPPING ON ALL ORDERS!

All orders are shipped via one of our trusted couriers within 1-2 business days of placement. Once your order is dispatched you will receive an email with a tracking number.

Once an order has been picked up we estimate the following delivery times:

Sydney, Melbourne and Brisbane: 1-3 business days
Adelaide: 2-4 business days
Perth & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
Remote regional areas can take longer for delivery

 

INTERNATIONAL SHIPPING


Orders over $100 - FREE!

Orders under $100 - $10.00

All orders are shipped via Australia Post within 1-2 days of placement. Delivery is usually 3-10 business days.

Once your order is packed and dispatched you will receive an email with a tracking number to track your parcel with Australia Post.

 

RETURNS

We have a 30 day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it.

Exchanges
We offer exchanges and store credits for change of mind/wrong sizing. Please email hello@lazurah.com with your order details for a return authorisation. Only authorised returns will be accepted.

Refunds
Although we will endeavour to replace faulty items, refunds are offered on items that are defective or damaged. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale Items
Unfortunately sale items cannot be refunded or exchanged. All sale transactions are final.

Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Size Guide

 

 

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